Ich hatte grade nen Live-Chat mit dem Support, also so wie ich das sehe sind die ja schon bemühlt, leider muss ich aber negativ anmerken, dass zahlende Member in keinster Weise bevorzugt werden.
Yan: Hello Giovanni_Snook, what can I help you with?
Giovanni_Snook: Good evening
Giovanni_Snook: Im waiting since 3 days to get a relog to SL
Giovanni_Snook: what has happened in europe region?
Giovanni_Snook: many of my friends have relogged today
Giovanni_Snook: are the new relogs are at moment only cor concierges or also for premium member?
Giovanni_Snook: any answer=
Giovanni_Snook: Why you didnt reply?
System Message: Please wait while chat is transferring ...
System Message: You are now transfered to Sarah.
Sarah: OK, Ill just investigate this for you. Please wait a moment.
Giovanni_Snook: ok sarah
Sarah: Region issues a few days ago caused issues in Residents profile settings.
Sarah: This caused Residents to have login issues.
Sarah: Sadly this is what is wrong with your account at the moment.
Sarah: Our technical team is currently working on this problem and your account will be released shortly
Giovanni_Snook: ok, can you say when i will be released again?
Sarah: We are unable to specify when this will be but it may not necessarily be at the same time as your friends' accounts are released.
Sarah: This may be between an hour or a couple of days but we will endeavour to release your account as soon as possible
Giovanni_Snook: ok sarah
Giovanni_Snook: ok sarah
Giovanni_Snook: ok sarah
Sarah: I am very sorry for the inconveniences this may cause
Sarah: Is there anything else I can help you with?
Giovanni_Snook: are cocierges or premium members earlier released
Giovanni_Snook: one matter in addition
Giovanni_Snook: please open a blog for that reason, so that other members with same problems can see that there is a problem with
Sarah: Premium or Concierge accounts should not necessarily recieve a quicker service in this matter.
Giovanni_Snook: 4051-4238669 I have already made a ticket for it. Perhaps its helps to make it faster
Sarah: Ok, I will make sure that your ticket is immediatly directed to the relevant teams as soon as possible.
Giovanni_Snook:
SL [libary:cfd973479e]Abkürzung für [Second Life][/libary:cfd973479e] should open a blog for this matter
Giovanni_Snook: ty Sarah
Sarah: Please be aware that this has been a problem on a massive scale so it may take time but we will be as fast as possible!!
Sarah: Thank you.
[Session has been Closed by Operator.]