A New Community Platform Coming March 2nd
Posted by Vogt Linden on Feb 16, 2011 5:15:58 PM
I wanted to give you an update on several important new Customer and Community Support initiatives currently underway. We have recently added significant resources--of both people and technology--to improve your experience with both Customer Support and community interaction and communication.
On the Customer Support front, we have increased coverage to eliminate our backlog within the next 3 weeks and have already resolved 70% of the outstanding tickets. We are also continuing to work on changes to our Support processes and policies to improve communication about cases and speed up resolution time.
Additionally, we are actively investing in technologies that help you to quickly solve problems, find answers, share insights, and get help from the community.
weiter auf:
http://blogs.secondlife.com/communi.../16/a-new-community-platform-coming-march-2nd
Posted by Vogt Linden on Feb 16, 2011 5:15:58 PM
I wanted to give you an update on several important new Customer and Community Support initiatives currently underway. We have recently added significant resources--of both people and technology--to improve your experience with both Customer Support and community interaction and communication.
On the Customer Support front, we have increased coverage to eliminate our backlog within the next 3 weeks and have already resolved 70% of the outstanding tickets. We are also continuing to work on changes to our Support processes and policies to improve communication about cases and speed up resolution time.
Additionally, we are actively investing in technologies that help you to quickly solve problems, find answers, share insights, and get help from the community.
weiter auf:
http://blogs.secondlife.com/communi.../16/a-new-community-platform-coming-march-2nd